Privacy Policy

Introduction

silverlines AS ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website silverlines.top or use our finance compliance risk monitoring services.

This policy applies to all users of our website and services and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

silverlines AS is the data controller for the purposes of the General Data Protection Regulation (GDPR) and is registered in Denmark with company registration number CVR49853216.

Data We Collect

We collect and process various types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website.

Information You Provide to Us:

• Contact information including name, email address, phone number, and company details
• Information submitted through our contact forms or enquiry processes
• Communication preferences and correspondence with us
• Account information if you register for our services
• Financial and business information relevant to compliance monitoring services

Information We Collect Automatically:

• Technical information including IP address, browser type, and operating system
• Usage data about how you navigate and use our website
• Cookie data and similar tracking technologies (see our Cookie Policy for more details)
• Device information and location data (where permitted)

How We Use Your Information

We process your personal data for various purposes based on legitimate business interests, contractual necessity, and your consent. How we use your information depends on the services you use and your preferences.

Primary Uses:

• To provide and deliver our compliance monitoring services
• To respond to your enquiries and provide customer support
• To process and fulfil service requests and contracts
• To communicate with you about our services and updates
• To ensure the security and integrity of our systems

Secondary Uses:

• To improve our website functionality and user experience
• To conduct analytics and research for business development
• To comply with legal obligations and regulatory requirements
• To protect our rights and prevent fraud or misuse

We may use your information for marketing purposes only with your explicit consent, which you can withdraw at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies including necessary cookies for basic functionality, analytics cookies for performance measurement, and marketing cookies for advertising purposes. For detailed information about our cookie usage, please refer to our comprehensive Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: Processing necessary for the performance of a contract with you
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligation: Processing required to comply with legal or regulatory requirements
• Consent: Where you have given explicit consent for specific processing activities

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following circumstances:

• With trusted service providers who assist in delivering our services
• With professional advisers including lawyers, accountants, and consultants
• With regulatory authorities when required by law
• In connection with business transfers or mergers
• To protect our rights or prevent illegal activities

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our data retention periods vary depending on the type of information and the purpose for which it is processed.

• Contact form submissions: 3 years from last contact
• Service contracts and related data: 7 years after contract termination
• Marketing communications: Until consent is withdrawn
• Website analytics data: 26 months maximum
• Legal and compliance records: As required by applicable law

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Binding corporate rules for multinational organisations
• Certification schemes and codes of conduct

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and breach notification procedures

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.